Close Your Expensify Account
Close Your Expensify Account
Closing an Expensify account permanently deletes all unsubmitted expenses and personal data tied to the account.
Instead of closing your account, you can downgrade to a free account to retain access to your historical data. Learn how to downgrade to a free account.
Note: If you are the Billing Owner of a Workspace on an Annual Subscription, you can’t close your account directly. You may be able to downgrade to a free account if you meet eligibility criteria, or you must transfer billing ownership before closing your account.
Who can close an Expensify account
Any member can close their own Expensify account, if:
- They have a verified account
- They are not a member of a controlled domain.
- They are not the Billing Owner of a Workspace
- They do not have any outstanding balance due on their Expensify account.
- They do not have a bank account which is currently locked.
How to close your Expensify account
- In the navigation tabs (on the left on web, and at the bottom on mobile), click Account > Security.
- Under Security options, click Close account.
- Follow the prompts and answer the required questions.
- Click Close Account to confirm.
If you don’t see the option to close your account, your account may be domain-controlled. Contact your Domain Admin and ask them to deactivate your account.
What happens when you close your Expensify account
All unsubmitted expenses and personal data tied to the account are deleted.
Expenses shared with others, such as expenses submitted on a Workspace, may be retained for regulatory compliance. Submitted expenses remain visible to approvers and Admins on the Workspace where the expenses were submitted.
FAQ
Can I close my account if I have an outstanding balance?
No. To proceed with closing your account, you must first pay the balance owed. Learn how to add a payment method.
Can I close my account if I own workspaces shared with other members?
No. To proceed with closing your account, you must first delete any workspaces shared with other members, or have another Workspace Admin take ownership of them.
Learn how to delete a Workspace. Learn how to transfer billing ownership).
Can I close my account if I am the Primary Contact on a domain?
No. To proceed with closing your account, you must first set a new Primary Contact on the domain. You can set a new Primary Contact on a domain under Domain admins > Settings > Primary Contact.
Can I close my account if I own a Workspace on an Annual Subscription?
- Downgrade to a free account (if eligible), or
- Transfer billing ownership to another Workspace Admin.
