Close Your Expensify Account

Closing an Expensify account permanently deletes all unsubmitted expenses and personal data tied to the account.

Instead of closing your account, you can downgrade to a free account to retain access to your historical data. Learn how to downgrade to a free account.

Note: If you are the Billing Owner of a Workspace on an Annual Subscription, you can’t close your account directly. You may be able to downgrade to a free account if you meet eligibility criteria, or you must transfer billing ownership before closing your account.

Who can close an Expensify account

Any member can close their own Expensify account, if:

• They have a verified account
• They are not a member of a controlled domain.
• They are not the Billing Owner of a Workspace
• They do not have any outstanding balance due on their Expensify account.
• They do not have a bank account which is currently locked.

How to close your Expensify account

On Web:

1. Click Settings > Account
2. Click Profile
3. Click Settings > Account.
4. Click Profile.
5. Scroll to the bottom of the page and click Close Account.

Mobile:

1. Tap the Menu (≡) at the top left.
2. Tap Settings.
3. Tap the hamburger menu in the top-left corner.
4. Confirm the closure using your phone or email.

If you don’t see the option to close your account, your account may be domain-controlled. Contact your Domain Admin and ask them to remove you as a domain member.

What happens when you close your Expensify account

All unsubmitted expenses and personal data tied to the account are deleted.

Expenses shared with others, such as expenses submitted on a Workspace, may be retained for regulatory compliance. Submitted expenses remain visible to approvers and Admins on the Workspace where the expenses were submitted.

FAQ

Why do I see the message “Outstanding balance” when closing my account?

This error occurs when you have an outstanding balance on your Expensify account. To proceed with closing your account, you must first pay the balance owed. Learn how to add a payment method and retry billing.

Why do I see the message “Shared workspaces” when closing my account?

This error occurs when you are the Billing Owner for Workspaces that are shared with other members. To proceed with closing your account, you must first delete the workspaces or have another Workspace Admin take ownership.

Learn how to delete a Workspace. Learn how to transfer billing ownership.

Why do I see the message “Primary domain admin” when closing my account?

This error occurs when you are set as the Primary Contact on a domain. To proceed with closing your account, you must first set a new Primary Contact on the domain. Learn how to set the Primary Contact on a domain.

Why do I see the message “Last domain admin” when closing my account?

This error occurs when you are only remaining admin on a domain. To proceed with closing your account, you must first add another domain admin, or reset the domain. This error occurs when you are the only remaining admin on a domain. To proceed with closing your account, you must first add another domain admin, or reset the domain. Learn how to promote a domain member to admin.

Learn how to reset a domain.

Why do I see the message “Expensify Card bank account owner” when closing my account?

This error occurs when you are the owner of the bank account that your company uses to settle the Expensify Card. To proceed with closing your account, message Concierge.

Can I close my account if I own a Workspace on an Annual Subscription?

If you are a Workspace Billing Owner on an Annual Subscription, you must first either:

• Downgrade to a free account (if eligible), or
• Transfer billing ownership to another Workspace Admin.

Learn how to submit a downgrade request or transfer Workspace billing ownership.