Deactivate or cancel an Expensify Card
A cardholder can cancel an Expensify Card themselves, or a Domain Admin can deactivate it. You may want to cancel or deactivate a card:
- After a fraudulent or suspicious charge
- When an Expensify Card is lost or damaged
- After an employee leaves the company
Cardholders
To cancel an Expensify Card assigned to you,
- Hover over Settings, then click Account.
- Click the Credit Card Import tab.
- Click Request a New Card next to the card.
- Choose a reason.
- Confirm your address details for shipping a new card.
- Consult this guide for how to dispute fraudulent transactions (where relevant).
Domain Admins
To deactivate an employee’s Expensify Card as a Domain Admin,
- Hover over Settings, then click Domains.
- Click the name of the domain.
- Next to the card, click Edit Limit.
- Ensure the Custom Smart Limit toggle is enabled to be able to set a specific card limit. Otherwise, the card limit will be determined by the limit set for the group that the employee is in.
- In the Limit Amount field, set the limit to $0. The card will be disabled for use until the limit is increased.
- Click Save.
Note: If you have concerns about fraudulent access to a Domain Admin’s user account, please message Concierge or email concierge@expensify.com immediately. If necessary, our support team can manually suspend Expensify cards outside of the Expensify Domain as a temporary measure if your account is compromised.
Terminating an old Expensify Card after upgrading to the new Expensify Visa® Commercial Card
To terminate old Expensify Cards that have since been upgraded,
- Hover over Settings, then click Domains.
- Click the name of the domain.
- Next to the card, click Terminate.