How to Request a New Expensify Card
How to Request a New Expensify Card
If your Expensify Visa® Commercial Card is damaged, lost, or stolen, you can request a replacement card directly from your Wallet. When you report your card, a new one will be issued and mailed to the address you confirm during the replacement process.
How to Report a Damaged Expensify Card
If your physical card is damaged but still in your possession, you can request a replacement without immediately deactivating your current card.
- Go to Account > Wallet from the navigation tabs (on the left on web, and at the bottom on mobile).
- Select your physical Expensify Card and choose Report card lost or damaged.
- Choose My card was damaged and select Next
- Enter or confirm your mailing address under Please confirm the mailing address for your new card and click Save.
- Click Ship new card to complete the replacement request.
Your new Expensify Visa® Commercial Card will be shipped to the confirmed address and arrive in 3-5 business days. You can continue using your current Expensify Card until you activate your replacement card.
How to Report a Lost or Stolen Expensify Card
If your card has been lost or stolen, you should report it immediately. Reporting a card as lost or stolen will deactivate it right away to prevent unauthorized use.
- Go to Account > Wallet from the navigation tabs (on the left on web, and at the bottom on mobile).
- Select your physical Expensify Card and choose Report card lost or damaged.
- Choose My card was lost or stolen.
- Enter or confirm your mailing address under Please confirm the mailing address for your new card and click Save.
- Click Deactivate card to deactivate your current card and complete the replacement request.
Your current card is deactivated immediately, and your replacement card will arrive in 3–5 business days.
FAQ
What happens when I report my Expensify Card as lost or stolen?
When you select My card was lost or stolen, your current card is immediately deactivated for security reasons. A new Expensify Visa® Commercial Card will be issued and mailed to the address you confirm during the replacement process.
What happens when I report my Expensify Card as damaged?
When you select My card was damaged, your current card is not immediately deactivated. You can continue using it until your replacement card arrives and is activated.
Can I update my mailing address while requesting a new card?
Yes. During the replacement process, you can update your mailing address before confirming the shipment. For more details on updating your address, see Update Your Expensify Card Details.
How long does it take to receive a replacement card?
Replacement cards typically arrive within 3-5 business days after the request is submitted.
Will my virtual card still work if I report my physical card as lost or stolen?
Yes. Reporting your physical card as lost or stolen only deactivates the physical card. Your virtual card remains active and can continue to be used for online transactions.
Can I request a replacement card if the name on my card needs to be updated?
Yes. If you’ve updated your legal name and want a new card with the updated name embossed on it, you can request a replacement card using the steps above. Make sure to update your legal name in your profile first.
