Out of date Billing

A notification that your workspace has out-of-date billing will appear for one of the following reasons:

• A workspace you’re an Admin for has an expired/invalid payment card or insufficient funds.
• Your company’s Expensify trial has ended and it’s time to upgrade your subscription.

Step 1: Determine who the billing owner is

1. Hover over Settings and click Workspaces.
2. Click the name of the workspace that has the ! symbol next to it.
3. Review who is listed as the Billing Owner.
4. Have this person complete the steps below, or you can click Take Over Billing if you will take over handling payments for the Expensify workspace.

Step 2: Retry payment or update the payment card

This step must be completed by the Billing Owner.

1. Ensure that the card or bank account has sufficient funds for the payment.
2. Hover over Settings and click Account.
3. Click the Payments tab on the left.
4. Click Retry Billing if there were originally insufficient funds in the payment account, or click Add Payment Card to add a payment method.

Once the payment is processed, the out-of-date billing notification will disappear.