You can cancel flights, hotels, cars, or rail bookings directly from your trip view in Expensify and review refund or credit eligibility depending on the provider’s policy.

How to access the travel tool

• In New Expensify: Click the green + button in the bottom-left corner of your screen, then select Book travel.
• In Classic Expensify: Click Travel in the left-hand menu, then select Book or manage travel.

Need to enable travel still? Reach out to your Account Manager or Concierge to schedule a travel demo and get it enabled for your account.

How to cancel a booking

1. Go to Trips > My Trips and open the trip that contains the booking you want to cancel.
2. In the Trip view, locate the booking (flight, hotel, car, or rail).
3. Click the green Cancel button.
4. Confirm the cancellation.

If cancellation in product isn’t available for a particular booking, you’ll be directed to contact support.

What to expect when canceling

• There is no fee to cancel a booking yourself in Expensify.
• If you contact support to cancel a booking, a $25 fee per trip applies.
• If you cancel and later rebook under the same trip, you won’t be charged another trip fee.
• Refunds or credits depend on the provider’s cancellation policy and the fare or booking terms.

Refundable bookings

• A full refund will be processed to the original payment method used at checkout.
• Refundable bookings do not generate travel credits.

Non-refundable bookings

• You may not receive a full refund.
• If a credit is issued, it will be automatically associated with the traveler’s account and can be used toward a future booking.
• The availability and amount of credit depend on the airline or vendor’s policies.

Canceled bookings can be shown in the Trip view using the *Show canceled items** toggle.

Receipts and reporting

If your payment card is connected to Expensify:

• Charges and refunds will automatically import.
• Canceled bookings will have their receipts marked as voided.
• Travel credits will be stored in the Unused Credits section under My Profile and can be applied to future flights.

FAQ

Will I be charged to cancel a booking?

No. You can cancel bookings for free in Expensify. A $25 fee applies only if support cancels for you.

Can I rebook later on the same trip?

Yes. If you rebook on the same trip, no new trip fee applies.

What if the cancel option is unavailable?

Some bookings must be canceled through or directly with the travel provider. If this applies, you’ll be prompted.

Will I receive a refund or a credit?

If the booking is refundable, you’ll receive a refund to your original payment method. If it’s non-refundable, you may receive a travel credit, depending on the provider’s terms.