Need help booking or changing travel plans? You can contact travel agent support via chat, phone, or email. It’s free to ask questions; fees only apply if a travel agent books or modifies travel on your behalf.

Who can contact travel agent support?

Anyone with access to Expensify Travel can contact travel agent support.

• Chat: Click the green chat bubble in the bottom-right corner of your travel page.
• Phone: Call +1-828-731-2962.
• Email: Send a message to expensifysupport@solutionstravel.com.

Note: Concierge support cannot book or modify trips on your behalf.

How to access the travel tool

• In New Expensify: Click the green + button in the bottom-left corner of your screen, then select Book travel.
• In Expensify Classic: Click Travel in the left-hand menu, then select Book or manage travel.

Need to enable travel still? Reach out to your Account Manager or Concierge to schedule a travel demo and get it enabled for your account.

How assisted trip fees work

You can always ask questions for free. You’ll only be charged a fee if a travel agent books or changes a trip for you.

Here’s a breakdown of the fees:

• Self-serve trip (booked or changed on your own): $15
• Assisted trip (booked or changed by a travel agent): $25
• Already paid $15 but need agent help? You’ll only be charged the additional $10 difference.

Once you’ve paid the $25 assisted trip fee, you can continue to get help with that trip as often as needed — no extra charges.

Note: The assisted trip fee only applies once per trip, no matter how many changes are made by the agent.

FAQ

Will I be charged for asking questions?

No. You can contact travel agent support anytime to ask about pricing, availability, your itinerary, or general travel questions — it’s completely free unless a travel agent books or changes your trip.

What if I already paid $15 and then need help?

If you start with a self-serve trip ($15) and later ask travel agent support to modify it, you’ll only be charged the $10 difference — for a total of $25.

Can I keep asking for help after I pay the $25 fee?

Yes. Once a trip becomes an assisted trip, you can contact travel agent support as many times as needed for that trip with no additional fees.

What’s the difference between the $15 and $25 trip fees?

• $15: If you book or change travel yourself .
• $25: If you ask a travel agent to do it for you, this includes unlimited support for that trip, including changes.