Closing your Expensify account will permanently delete associated personal data. However, expenses shared with others, such as approved or reimbursed company expenses, will remain visible to those users. Expensify may also retain certain records to comply with legal requirements.

How to Close Your Account

1. In the left-hand menu, click Account > Security.
2. Under Security options, click Close account.
3. Follow the prompts and answer the required questions.
4. Click Close Account to confirm.

Troubleshooting: Can’t Close Your Account?

If you’re unable to close your account, it’s likely due to one of the following reasons:

• You’re under a validated domain: A Domain Admin must remove you from the domain.
• You’re the only Domain Admin: Assign a new Domain Admin before proceeding.
• You’re the billing owner on an annual subscription: Downgrade or transfer billing to another user first.
• You’re a workspace owner: Assign a new owner to the workspace.
• Outstanding balance: Settle any unpaid invoices.
• You’re the Preferred Exporter for an integration: Assign a new Preferred Exporter before closing.
• Your verified business account is locked: Resolve the lock by contacting support.
• Your verified business account has a balance due: Make a payment to continue.
• Your account is unverified: You must verify the account before it can be closed.

If you’re still having trouble, reach out to Concierge for additional assistance.