Dispute Expensify Card transaction

When using your Expensify Visa® Commercial Card, you may come across transactions that you want to dispute, including:

  • Unrecognized, unauthorized, or fraudulent charges
    • Charges made with your card after it was lost or stolen
    • Unauthorized charges while your card is still in your possession
    • Continued charges for a canceled recurring subscription
  • Service disputes
    • Damaged or defective merchandise
    • Charges for merchandise that was never received
    • Duplicate charges for a single transaction
    • Transactions of an incorrect amount
    • Refund not received after a return

Dispute a transaction

If you spot a transaction error on your Expensify Card,

  1. Contact the merchant. They can often address the issue promptly.
  2. If you are unable to resolve the issue with the merchant, contact us immediately by opening your chat with Expensify Concierge in your Expensify Chat inbox, or by emailing concierge@expensify.com to start the dispute process. Provide the following information:
    • Details about the disputed charge, including why you’re disputing it, what occurred, and any steps you’ve taken to address the issue
    • Supporting documentation like receipts or cancellation confirmations
  3. If you suspect fraud on your Expensify Card, immediately deactivate your card:
  1. Click your profile image or icon in the bottom left menu.
  2. Click Wallet in the left menu.
  3. Click your Expensify Card.
  4. Click Report card fraud.
  5. Follow the prompts to deactivate your card and request a new one.
  1. Tap your profile image or icon in the bottom menu.
  2. Tap Wallet.
  3. Tap your Expensify Card.
  4. Tap Report card fraud.
  5. Follow the prompts to deactivate your card and request a new one.
  1. Enable Two-Factor Authentication (2FA) to add an additional layer of security to your account.

How am I protected from fraud using the Expensify Card?

Expensify leverages sophisticated algorithms to detect and/or block unusual card activity. You can also enable real-time notifications to receive alerts each time your card is charged.

How long does the dispute process take?

The dispute process can take up to 90 days.

Can I cancel a dispute?

You can cancel a filed dispute by using your Expensify Chat thread with Concierge or by emailing concierge@expensify.com.

Didn't find what you were looking for?

Concierge is here to answer all your questions.