XERO73 Sync Error in Xero Integration

If you see the error:

XERO73 Sync Error: Could not retrieve Xero chart of accounts. Please make sure the accounts in Xero are set to “Expense” type and have “Show in Expense Claims” enabled.

This means the Workspace cannot access valid expense accounts in Xero.

As a result, categories cannot sync properly.

Why the XERO73 Sync Error Happens in Xero

The XERO73 error typically occurs when:

• Accounts in Xero are not set to Expense type.
• The Show in Expense Claims option is not enabled.
• No eligible expense accounts are available to import.
• Changes were made in Xero but the Workspace has not been synced.

The Workspace only imports accounts that are configured for expense claims in Xero.

This is a chart of accounts configuration issue, not a connection issue.

How to Fix the XERO73 Sync Error

Follow the steps below to update account settings and retry the sync.

Update Expense Account Settings in Xero

1. Log in to Xero with appropriate permissions.
2. Go to Accounting > Chart of Accounts.
3. Locate the accounts you want to use for expenses.
4. Confirm each account:
   • Is set to Expense type.
   • Has Show in Expense Claims enabled.
5. Click Save if you make changes.

If no suitable accounts exist:

1. Create a new account.
2. Set the account type to Expense.
3. Enable Show in Expense Claims.
4. Click Save.

Run Sync in the Workspace

On web:

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click the three-dot icon next to the Xero connection.
5. Click Sync now.

On mobile:

1. Tap the navigation tabs on the bottom.
2. Tap Workspaces.
3. Select your Workspace.
4. Tap Accounting.
5. Tap the three-dot icon next to the Xero connection.
6. Tap Sync now.

Once the sync completes, the updated expense accounts should import successfully.

FAQ

Does the XERO73 Error Affect Exports?

Yes. If categories cannot sync, exports may fail due to missing expense accounts.

Do I Need Xero Admin Access to Fix the XERO73 Error?

Yes. Updating account types and enabling Show in Expense Claims requires appropriate permissions in Xero.