XERO01 Error in Xero Integration

If you see the error:

XERO01 Error: Unable to complete action to Xero. Please reach out to Concierge for additional assistance.

It means there is a connection issue between the Workspace and Xero.

This error prevents the report or transaction from syncing successfully to Xero.

Why the XERO01 Error Happens in Xero

The XERO01 error typically indicates a disruption in communication between the Workspace and Xero.

Common causes include:

• An expired or disconnected Xero connection.
• Authentication or authorization issues.
• Changes to Xero organization permissions.
• Temporary service interruptions in Xero.

Because this error relates to the integration connection, it cannot be resolved by editing the report itself.

This is a connection issue, not a category or tax configuration issue.

How to Fix the XERO01 Error

Follow the steps below to confirm the connection and retry the export.

Confirm the Xero Connection in the Workspace

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Review the Xero connection status.
5. If prompted, reconnect or reauthorize the Xero integration.
6. Click Save.
7. Click Sync Now.

After reconnecting, retry the export.

Contact Concierge if the Error Persists

If the error continues after reconnecting:

On web:

1. Go to the navigation tabs on the left.
2. Click Concierge.
3. Start a new message and reference the XERO01 Error.

On mobile:

1. Tap the navigation tabs on the bottom.
2. Tap Concierge.
3. Start a new message and reference the XERO01 Error.

Include:

• The full error message.
• The report name or ID.
• The date and time the export was attempted.

Concierge will review the connection and help restore the integration.

FAQ

Should I Retry the Export Before Contacting Concierge?

Yes. You can retry the export in case the issue was temporary. If the error persists, contact Concierge.

Does the XERO01 Error Affect All Exports?

It can. If the Xero connection is disrupted, multiple reports or exports may fail until the connection is restored.