INT304 Export Error in Sage Intacct Integration

If you see the error:

INT304 Export Error: Unable to export report due to invalid coding on $0.00 expenses to Sage Intacct.

This means one or more $0.00 expenses on the report have invalid or outdated categories or tags applied.

Even though the expense amount is zero, Sage Intacct still validates all coding during export.

Why the INT304 Export Error Happens in Sage Intacct

The INT304 error typically occurs when:

• A report contains one or more $0.00 expenses.
• Those expenses use invalid, inactive, or outdated categories.
• One or more required tags or dimensions are missing or inactive.

Sage Intacct validates coding on every expense line, including zero-dollar expenses. If any coding does not match an active account, category, or dimension, the export fails.

This is a coding validation issue, not a tax or employee configuration issue.

How to Fix the INT304 Export Error

Follow the steps below to identify and correct invalid coding.

Review $0.00 Expenses on the Report

1. Open the report that failed to export.
2. Identify any expenses with a $0.00 amount.
3. Open each $0.00 expense.
4. Review the selected:
   • Category
   • Department
   • Class
   • Location
   • Project
   • Any other tags or user-defined dimensions

Confirm that:

• The category is valid and properly mapped.
• All required tags or dimensions are selected.
• No inactive or outdated coding is applied.

Sync the Workspace

To ensure categories and tags are up to date:

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

This refreshes categories and dimensions from Sage Intacct.

Reapply Coding on $0.00 Expenses

After syncing:

1. Return to the report.
2. Open each $0.00 expense.
3. Remove and reselect the correct category and tags.
4. Save the expense.

This ensures the expense uses the latest synced data.

Retry the Export

1. Retry exporting the report to Sage Intacct.

If all coding on $0.00 expenses is valid and active, the export should complete successfully.

FAQ

Why Does Sage Intacct Validate $0.00 Expenses?

Sage Intacct validates coding on every expense line to maintain accounting accuracy, even if the amount is zero.

Can I Delete the $0.00 Expense Instead?

Yes. If the $0.00 expense is not needed, removing it from the report may resolve the error.

Do I Always Need to Run Sync?

Running Sync Now helps ensure categories and tags are current before retrying the export and is recommended when correcting coding issues.