INT028 Export Error in Sage Intacct Integration

If you see the error:

INT028 Export Error: Sage Intacct requires employees to have a location. Please add a location to the employee profile, sync, and attempt to export the report again.

This means the employee associated with the report does not have a Location assigned in Sage Intacct.

If the Location field is required and not populated, Sage Intacct blocks the export.

Why the INT028 Export Error Happens in Sage Intacct

The INT028 error typically occurs when:

• The Location field is configured as required in Sage Intacct.
• The report creator or submitter’s employee profile does not have a Location assigned.
• Sage Intacct validation fails due to missing required employee data.

This is an employee profile configuration issue, not a coding, dimension, or approval configuration error.

How to Fix the INT028 Export Error

Follow the steps below to update the employee profile and retry the export.

Add a Location to the Employee Profile in Sage Intacct

1. Log in to Sage Intacct.
2. Locate the employee profile for the report creator or submitter.
3. Confirm a valid Location is listed.
4. If the Location field is empty, add the appropriate Location.
5. Click Save.

Sync the Workspace

After updating the employee profile:

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

Retry the Export

1. Open the report.
2. Retry exporting to Sage Intacct.

If the employee profile includes a valid Location, the export should complete successfully.

FAQ

Does the Location Need to Match a Specific Value?

Yes. The Location must be valid and active in Sage Intacct.

Does This Error Apply to Vendor Bill Exports?

No. This error applies to employee-based exports that require employee profile validation.

Do I Need Sage Intacct Admin Permissions to Update the Employee Profile?

Yes. Editing employee records typically requires appropriate administrative permissions in Sage Intacct.