INT012 Export Error in Sage Intacct Integration

If you see the error:

INT012 Export Error: Sage Intacct requires a ‘Reason for Expense’ note. Please update your Intacct settings to continue.

This means Sage Intacct is configured to require a Reason for Expense note, but the report being exported does not include one.

Sage Intacct will block the export when a required field is not populated.

Why the INT012 Export Error Happens in Sage Intacct

The INT012 error typically occurs when:

• The Reason for Expense field is marked as required in Sage Intacct.
• The expense report being exported does not include a value for that field.

If the field is required but not populated, Sage Intacct rejects the transaction.

This applies specifically to expense report exports using the Time & Expenses module.

How to Fix the INT012 Export Error

You can resolve this by either disabling the requirement in Sage Intacct or ensuring the field is completed before export.

Disable the Reason for Expense Requirement in Sage Intacct

1. Log in to Sage Intacct as an administrator.
2. Go to Time & Expenses > Configure Time & Expenses.
3. Open Expense Report Requirements.
4. Uncheck Reason for Expense as a required field.
5. Click Save.

Sync the Workspace

After updating the setting:

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

Retry the Export

1. Open the report.
2. Retry exporting to Sage Intacct.

If the requirement is disabled, the export should complete successfully.

FAQ

Can I Keep the Reason for Expense Field Required?

Yes. If you prefer to keep it required, make sure each expense report includes a Reason for Expense before exporting.

Does the INT012 Export Error Affect Vendor Bill Exports?

No. This error applies specifically to expense report exports using the Time & Expenses module.

Do I Need Sage Intacct Admin Permissions to Change This Setting?

Yes. Updating expense report requirements requires administrative access in Sage Intacct.