INT498 Sync Error in Sage Intacct Integration

If you see the error:

INT498 Sync Error: Sage Intacct couldn’t create the liability credit card because journal accounts aren’t configured.

This means the required Sage Intacct journals have not been selected for Expensify Card transactions.

Sage Intacct requires both a Cash Journal and an Accrual Journal to create the liability credit card account.

Why the INT498 Sync Error Happens in Sage Intacct

The INT498 error typically occurs when:

• Expensify Card transactions are being exported.
• A valid Intacct Cash Journal is not selected.
• A valid Intacct Accrual Journal is not selected in Domain settings.

Without these journals configured, Sage Intacct cannot create or manage the required liability credit card account.

This is a Company Cards configuration issue, not an expense report export issue.

How to Fix the INT498 Sync Error

Follow the steps below to configure the required journals and retry the sync.

Configure Intacct Cash and Accrual Journals for Expensify Card

1. Go to Settings > Domains.
2. Select your Domain.
3. Click Company Cards.
4. Open the Settings tab.
5. Select a valid Intacct Cash Journal from the dropdown.
6. Select a valid Intacct Accrual Journal from the dropdown.
7. Click Save.

Both journals must be configured.

Sync the Workspace

After updating the journal settings:

On web:

1. Go to the navigation tabs on the left and select Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

On mobile:

1. Tap the navigation tabs on the bottom and select Workspaces.
2. Select your Workspace.
3. Tap Accounting.
4. Tap Sync Now.

If the journals are configured correctly, the sync should complete successfully.

FAQ

Do I Need Both a Cash Journal and an Accrual Journal?

Yes. Sage Intacct requires both journals to create and manage liability credit card transactions.

Who Can Update Company Card Journal Settings?

Only Domain Admins (or users with appropriate domain-level permissions) can update Company Card settings.

Does the INT498 Sync Error Affect Expense Report Exports?

No. This error is specific to Expensify Card transactions and liability credit card creation.