ONL493 Sync Error in QuickBooks Online

If you see the error:

ONL493: No export account selected in QuickBooks Online settings. Please create the appropriate account in QuickBooks or choose a different export option.

This means the selected export type in Expensify does not have a compatible account type available in the QuickBooks Online Chart of Accounts.

Why the ONL493 Sync Error Happens in QuickBooks Online

The ONL493 error occurs when:

• The selected export type requires a specific account type.
• That account type does not exist in the QuickBooks Online Chart of Accounts.
• The Workspace export configuration does not have a valid account selected.

Each export type in Expensify requires a compatible QuickBooks Online account type.

Option One: Create the Required Account Type in QuickBooks Online

Log in to QuickBooks Online and create the appropriate account type in the Chart of Accounts, based on your selected export option.

Required Account Types by Export Option

• Vendor Bills must export to an Accounts Payable account.
• Journal Entries must export to:
  • Accounts Payable
  • Other Current Assets
  • Other Current Liabilities
  • Note: Journal Entries can only export to Other Current Liabilities if the report creator is set up as an employee in QuickBooks Online, not a vendor.
• Checks must export to a Bank account.
• Invoices must export to an Accounts Receivable account.
• Debit Card transactions must export to a Bank account.
• Credit Card transactions must export to a Credit Card account.

After creating the correct account type:

1. Return to Expensify.
2. Go to the Workspaces navigation tab.
3. Select your Workspace.
4. Click Accounting.
5. Click the three-dot icon next to the QuickBooks Online connection.
6. Select Sync now.
7. Reconfigure the export account if needed.
8. Retry the export.

Option Two: Change the Export Type in Expensify

If you do not want to create a new account in QuickBooks Online, you can change the export type.

On Web

1. Go to the Workspaces navigation tab on the left.
2. Select your Workspace.
3. Click Accounting.
4. Click Export.
5. Select a different export type that matches an existing account in QuickBooks Online.
6. Click Save.

On Mobile

1. Tap the Workspaces navigation tab on the bottom.
2. Select your Workspace.
3. Tap Accounting.
4. Tap Export.
5. Select a different export type that matches an existing account.
6. Tap Save.

After updating the export configuration, retry the export.

FAQ

Does This Error Mean My QuickBooks Online Connection Is Broken?

No. This error typically means a required account type is missing in the Chart of Accounts.

Can I Use Any Account Type for Any Export Option?

No. Each export type requires a specific QuickBooks Online account type. If the account type does not match the export method, the sync or export will fail.