ONL320 Sync Error in QuickBooks Online

If you see the error:

ONL320: We’re unable to set [X user] as the preferred exporter for the workspace. Please reach out to Concierge for additional support.

This means there is an issue preventing the Workspace from updating the preferred exporter within the QuickBooks Online connection settings.

Why the ONL320 Sync Error Happens in QuickBooks Online

The ONL320 error occurs when:

• There is a configuration issue within the QuickBooks Online connection settings.
• The preferred exporter setting cannot be updated due to a backend or permission-related issue.
• The selected member cannot be properly assigned as the preferred exporter for the Workspace.

This issue cannot be resolved directly within Workspace settings.

How to Fix the ONL320 Sync Error

To resolve this error:

1. Confirm you are a Workspace Admin in Expensify.
2. Confirm the selected member has appropriate access to the Workspace.
3. Reach out to Concierge and provide:
   • The Workspace name.
   • The email address of the member you are trying to set as the preferred exporter.
   • A screenshot of the error message, if available.

Concierge will review the Workspace and QuickBooks Online connection settings and make the necessary adjustments.

FAQ

What Is a Preferred Exporter?

The preferred exporter is the designated member whose credentials are used to manage exports between Expensify and QuickBooks Online.

Can I Fix This Without Contacting Concierge?

No. The ONL320 error requires review and adjustment by Concierge.