ONL224 Sync Error in QuickBooks Online

If you see the error:

ONL224: You’re not listed as an admin for this company. To connect an Expensify workspace to QuickBooks Online, please log in as a QuickBooks admin.

This means the QuickBooks Online user attempting to connect the integration does not have admin permissions.

Why the ONL224 Sync Error Happens in QuickBooks Online

The ONL224 error occurs because:

• Only QuickBooks Online company admins can authorize third-party integrations.
• The user attempting to connect QuickBooks Online to the Expensify Workspace is not listed as an admin.
• The QuickBooks Online account does not have sufficient permissions to grant access.

Without admin access, the integration cannot be completed.

How to Confirm Admin Access in QuickBooks Online

1. Log in to QuickBooks Online.
2. Click Settings.
3. Select Manage users or User preferences.
4. Confirm whether the user is listed as an Admin.

If the user is not listed as an admin, the connection cannot proceed.

How to Fix the ONL224 Sync Error

You have two options:

Option One: Request Admin Access

• Ask an existing QuickBooks Online company admin to grant you admin access.
• Once admin access is granted, reconnect the integration in Expensify.

Option Two: Have a QuickBooks Online Admin Connect the Integration

• Ask an existing QuickBooks Online admin to log in.
• Have them connect QuickBooks Online to the Expensify Workspace.

How to Reconnect QuickBooks Online in Expensify

On Web

1. Go to the Workspaces navigation tab on the left.
2. Select your Workspace.
3. Click Accounting.
4. Click Connect to QuickBooks Online or reconnect the existing connection.
5. Log in using a QuickBooks Online admin account.

On Mobile

1. Tap the Workspaces navigation tab on the bottom.
2. Select your Workspace.
3. Tap Accounting.
4. Tap Connect to QuickBooks Online or reconnect the existing connection.
5. Log in using a QuickBooks Online admin account.

Once connected by a QuickBooks Online admin, the integration should complete successfully.

FAQ

Can a Standard User Connect QuickBooks Online to Expensify?

No. Only a QuickBooks Online company admin can authorize and connect the integration.

Do I Need to Be a Workspace Admin in Expensify?

Yes. You must have the appropriate permissions in Expensify, typically Workspace Admin, to manage accounting connections.