ONL038 Export Error in QuickBooks Online

If you see the error:

ONL038: Tax calculation error. Please export as a vendor bill to resolve rounding issues with tax rates.

This means QuickBooks Online cannot calculate tax correctly when the report is exported as a Journal Entry.

Why the ONL038 Export Error Happens in QuickBooks Online

The ONL038 error occurs when:

• A report includes tax.
• The export type is set to Journal Entry.
• QuickBooks Online encounters rounding differences in tax calculations.

QuickBooks Online handles tax rounding more accurately when exporting as a Vendor Bill instead of a Journal Entry.

How to Export Reimbursable Expenses as a Vendor Bill in Expensify

To fix the ONL038 error, update your export settings for reimbursable expenses.

On Web

1. Go to the Workspaces navigation tab on the left.
2. Select your Workspace.
3. Click Accounting.
4. Click Export.
5. Under reimbursable expenses, select Vendor Bill as the export option.
6. Click Save.

On Mobile

1. Tap the Workspaces navigation tab on the bottom.
2. Select your Workspace.
3. Tap Accounting.
4. Tap Export.
5. Under reimbursable expenses, select Vendor Bill as the export option.
6. Tap Save.

After updating the export type, retry exporting the report.

How to Re-Export a Report After Fixing ONL038

1. Open the report that failed to export.
2. Click Export to QuickBooks Online.
3. Confirm the export.

The report should now export successfully without tax rounding errors.

FAQ

Does ONL038 Only Affect Reports With Tax?

Yes. The ONL038 error is triggered by tax calculation rounding issues during export.

Do I Need to Reconnect QuickBooks Online to Fix ONL038?

No. You only need to change the export setting for reimbursable expenses to Vendor Bill and then retry the export.