NS0942 Sync Error in NetSuite Integration

If you see the error:

NS0942 Sync Error: ‘Parent Company’ not found for subsidiaries. Please disconnect and reconnect the NetSuite connection to import the subsidiaries.

This means your NetSuite account type has changed.

This error commonly appears when switching from a non-OneWorld NetSuite account to a OneWorld account after the connection was already established.

Why the NS0942 Sync Error Happens in NetSuite

The NS0942 error typically occurs when:

• Your NetSuite account was originally non-OneWorld.
• You upgraded or migrated to a OneWorld account.
• The existing NetSuite connection in the Workspace was not reconfigured after the change.

OneWorld accounts use a parent company and subsidiary structure. If the integration was set up before this structure existed, subsidiaries will not import correctly.

The integration must be disconnected and reconnected to refresh the account structure.

This is an account structure change issue, not a bundle or token permission issue.

How to Fix the NS0942 Sync Error

You will need to disconnect and reconnect the NetSuite integration in each affected Workspace.

Save Your Current Configuration

Before disconnecting, save your current configuration:

• Imported categories
• Imported tags
• Export settings
• Mapping settings
• Any custom configuration

Taking screenshots is recommended, as disconnecting resets imported data.

Disconnect the NetSuite Connection

On web:

1. Go to the navigation tabs on the left and select Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click the three-dot menu next to the NetSuite connection.
5. Click Disconnect.
6. Confirm the disconnection.
7. Refresh the page to confirm the connection is removed.

On mobile:

1. Tap the navigation tabs on the bottom and select Workspaces.
2. Select your Workspace.
3. Tap Accounting.
4. Tap the three-dot menu next to the NetSuite connection.
5. Tap Disconnect.
6. Confirm the disconnection.
7. Refresh the app.

Reconnect to NetSuite

1. Click Connect to NetSuite.
2. Complete the full connection flow.
3. Confirm subsidiaries import successfully.

Once reconnected, the parent company and subsidiaries should import correctly.

Repeat for Each Workspace

If multiple Workspaces are connected to the same NetSuite account, repeat the disconnect and reconnect process in each Workspace.

FAQ

Will Disconnecting Remove My Configuration?

Yes. Disconnecting resets the NetSuite connection and clears imported settings. Save your configuration before disconnecting.

Does the NS0942 Sync Error Fix Itself Automatically?

No. You must manually disconnect and reconnect the integration after switching to a OneWorld account.

Do I Need NetSuite Admin Access to Fix This?

Yes. Reconnecting requires NetSuite credentials with the appropriate integration role permissions.