NS0394 Sync Error in NetSuite Integration

If you see the error:

NS0394 Sync Error: Expensify couldn’t mark NetSuite Expense Report ID [XXXXX] as paid because the A/P approval account isn’t set.

This means an Accounts Payable (A/P) account has not been configured in the Workspace.

Without an A/P account selected, the Workspace cannot mark reimbursed expense reports as paid in NetSuite.

Why the NS0394 Sync Error Happens in NetSuite

The NS0394 error typically occurs when:

• No Accounts Payable account is selected under the NetSuite accounting settings in the Workspace.
• The Sync Reimbursed Reports setting is enabled but does not have an A/P account assigned.
• The selected A/P account was deleted or made inactive in NetSuite.

The Sync Reimbursed Reports feature requires a valid Accounts Payable account to update payment status in NetSuite.

This is a payment configuration issue, not a token or bundle issue.

How to Fix the NS0394 Sync Error

Follow the steps below to configure an Accounts Payable account.

Select an Accounts Payable Account in the Workspace

On web:

1. Go to the navigation tabs on the left and select Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Advanced.
5. Locate Sync Reimbursed Reports.
6. Select an Accounts Payable account from the dropdown.
7. Click Save.

On mobile:

1. Tap the navigation tabs on the bottom and select Workspaces.
2. Select your Workspace.
3. Tap Accounting.
4. Tap Advanced.
5. Locate Sync Reimbursed Reports.
6. Select an Accounts Payable account.
7. Tap Save.

Create an Accounts Payable Account in NetSuite if None Are Available

If no Accounts Payable accounts appear in the dropdown:

1. Log in to NetSuite as an administrator.
2. Create a new account with type Accounts Payable.
3. Click Save.

Then return to the Workspace:

1. Go to Workspaces > Accounting.
2. Click the three-dot menu next to the NetSuite connection.
3. Click Sync Now.

After the sync completes:

1. Go back to Accounting > Advanced.
2. Select the newly available Accounts Payable account.
3. Click Save.

Retry the Payment Sync

1. Return to Accounting.
2. Click Sync Now.
3. Confirm the reimbursed report is marked as paid in NetSuite.

If a valid A/P account is selected, the sync should complete successfully.

FAQ

Does the NS0394 Sync Error Affect All Reimbursed Reports?

Yes. Until an Accounts Payable account is selected, the Workspace cannot mark reimbursed reports as paid in NetSuite.

Do I Need NetSuite Admin Access to Fix the NS0394 Sync Error?

You may need administrator permissions in NetSuite to create a new Accounts Payable account if one does not already exist.

Do I Need to Reconnect the Integration?

No. Selecting a valid Accounts Payable account and running Sync Now is typically sufficient.