NS0318 Sync Error in NetSuite Integration

If you see the error:

NS0318 Sync Error: Could not import items due to permissions error. Please update your NetSuite bundle version.

This usually means the Expensify Connect bundle in NetSuite is out of date.

This error most commonly appears when exporting an Invoice from the Workspace to NetSuite.

Why the NS0318 Sync Error Happens in NetSuite

The NS0318 error typically occurs when:

• The Expensify Connect bundle in NetSuite is not updated to the latest version.
• You are exporting an Invoice (not an expense report).
• Permission mismatches exist between the integration role and the installed bundle version.

An outdated bundle can prevent items from importing correctly into NetSuite during invoice exports.

This is a bundle version issue, not a general credential or login issue.

How to Fix the NS0318 Sync Error

Follow the steps below to confirm your export type and update the bundle.

Confirm You Are Exporting an Invoice

1. Open the report.
2. Check the Type field.
3. Confirm whether it is:
   • Invoice, or
   • Expense report

If exporting an Expense report:

• Refresh the page.
• Confirm the Workspace sync completed successfully.
• Retry the export.

If exporting an Invoice, continue below.

Update the Expensify Connect Bundle in NetSuite

1. Log in to NetSuite as an administrator.
2. Go to Customization > SuiteBundler > Search & Install Bundles > List.
3. Locate the Expensify Connect bundle.
4. Click Update.
5. Install the latest version.
6. Confirm the update completes successfully.

Sync the Workspace and Retry the Export

After updating the bundle:

On web:

1. Go to the navigation tabs on the left and select Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click the three-dot menu next to the NetSuite connection.
5. Click Sync Now.

On mobile:

1. Tap the navigation tabs on the bottom and select Workspaces.
2. Select your Workspace.
3. Tap Accounting.
4. Tap the three-dot menu next to the NetSuite connection.
5. Tap Sync Now.

Then retry exporting the invoice.

Reconfirm the NetSuite Connection if the Error Persists

If the bundle is already updated and the error continues:

1. Review your NetSuite connection settings.
2. Confirm the integration role and permissions are correctly configured.
3. If needed, reconnect the NetSuite integration.

FAQ

Does the NS0318 Sync Error Affect Expense Report Exports?

No. This error is primarily related to invoice exports.

Do I Need NetSuite Admin Access to Update the Expensify Connect Bundle?

Yes. Updating bundles in NetSuite requires administrator-level permissions.

Do I Need to Reinstall the Integration?

No. Updating the bundle and selecting Sync Now is typically sufficient.