Customize your Expensify chat inbox to stay focused on what matters most. To organize your messages, you can pin key conversations to the top and choose between two display modes.

Ways to Organize Your Inbox

• Pin: Keep important chats at the top of your inbox for quick access.
• Priority Mode: Choose how your chats are sorted:
  • Most Recent – Displays all chats sorted by the most recent activity. Pinned chats remain at the top.
  • #focus – Displays only unread and pinned chats, sorted alphabetically.

Pin or Unpin a Chat

To pin a chat:

• Right-click the chat in your inbox and select Pin.
• Or, you can click into the chat, click on the member’s profile image, and select Pin.

To unpin a chat, repeat the same action and select Unpin.

📌 Note: Pinned chats always appear at the top of your inbox.

Change Priority Mode

To adjust how chats are sorted in your inbox:

1. In the left-hand menu, go to Account > Preferences.
2. Click or tap Priority Mode.
3. Select either #focus or Most Recent.

🧠 Note: Choose #focus for a distraction-free inbox with only unread and pinned chats, or stick with Most Recent to see everything chronologically.