Closing an Expensify account deletes the data tied to it. However, transactions shared with others, including approved and reimbursed company expenses, remain visible to the Admins on the workspace where those reports were submitted. Some transaction records may also be retained for legal compliance.

If you need to leave a Company Workspace but want to keep your data:

• Ask the Workspace Admin to remove you from the workspace.
• If you own the workspace, you can delete it.

Once removed from the workspace, the account will downgrade to a free account, and you will retain access to your historical data.

Close Your Account

On Web:

1. Hover over Settings, then click Account.
2. Scroll to the bottom and click Close Account.
3. Confirm the closure using your phone or email.

If you don’t see this option, your account may be domain-controlled. To close it, contact your Domain Admin.

Mobile:

1. Tap the menu in the top left.
2. Tap Settings.
3. Scroll to the Others section and tap Close Account.
4. Confirm the closure using your phone or email.

It may be domain-controlled if you don’t see the option to close your account. In that case, you can contact your Domain Admin to close it.

Reopen a Closed Account

1. Sign in to your web account with your email or phone number.
2. Click Reopen Account.
3. Open your email and click the link from Expensify.

Your account is open, and you can recreate workspaces, adjust settings, and access shared historical data.

Any unshared data or reports are permanently deleted when the account is closed.

Close a Domain Member’s Account (Domain Admin Only)

1. Hover over Settings, then click Domains.
2. Select the domain name.
3. Click the Domain Members tab.
4. Select the email address of the account to close.
5. Click Close.

FAQ

Why can’t I close my account?

If you encounter an error or the Close Account button is unavailable, check the following:

• Under a Validated Domain: A Domain Admin must remove your account from the domain first.
• Sole Domain Admin: Assign a new Domain Admin before closing your account.
• Workspace Billing Owner with an Annual Subscription: Downgrade or transfer billing ownership first.
• Company Workspace Owner: Assign a new Workspace Owner first.
• Outstanding Balance: Settle your balance before closing the account.
• Preferred Exporter for a Workspace Integration: Assign a new Preferred Exporter first.
• Verified Business Account (Locked): Unlock your account.
• Verified Business Account (Outstanding Balance): Pay the balance before closing.
• Unverified Account: Verify your account before closing.

How can I reopen a domain member’s account?

A domain admin can reopen closed accounts under Settings > Domain Members > Entering the employee’s email address > Clicking Invite.