Your primary contact method on Expensify is used for receiving all notifications and updates. Adding an additional contact method enables you to:

• Change your primary Email to a new Email.
• Connect a personal Email as a contact method when your primary Email is employer-provided. This ensures continued account access if your employment changes.
• Log in to your Expensify account using an Email address added as a contact method.
• SmartScan receipts by sending them to receipts@expensify.com from any Email address added to your Expensify account.

Important: Before changing your primary contact method, you must add a secondary contact method first.

Adding an Additional Contact Method

⚠️ This process is only available on the Expensify website, not the mobile app.

1. Go to Settings > Account.
2. Under Profile, find Contact Methods, and click Add Contact Method.
3. Enter the Email address or phone number you want to use.
   • For phone numbers, include the international code if applicable.
4. Check your Email or text messages for a verification Magic Code and enter it in the required field.

Changing Your Email Address

If you have multiple Email addresses linked to your account, follow these steps to change your primary contact method:

1. Navigate to Settings > Account > Profile.
2. Click Make Primary next to the desired Email address.
3. (Optional) To remove the old Email address, click Remove next to it.

Unlinking an Email from a Closed Account

If you previously added your personal Email set as a contact method on a company account and the account has been closed, you can unlink your Email to use it with a new Expensify account:

1. Go to the Expensify Sign-In page.
2. Enter your personal Email address.
3. Click Unlink Accounts.
4. Follow the steps in the verification Email to complete the unlinking process.

FAQ

What does changing the primary contact method on my account do?

When you change the primary contact method on your account, the newly updated Email address will show under the following:

• The Email address displayed on reports (old and new).
• Workspace account settings.
• Your account’s default Email.

Can I have multiple contact methods?

Yes, you can add an unlimited number of contact methods to your account.

How can I view and manage the devices connected to my Expensify account?

You can check which devices have accessed your Expensify account and remove any you no longer want to have access.

Device management is only available on the Expensify website:

1. Hover over Settings and select Account.
2. Scroll down to the Device Management section under Account Details.
3. Click Device Management to expand the list of connected devices.
4. Review the devices with access to your account.
5. To remove a device, click the Revoke button next to the device in question.