The locked account tool prevents high-risk actions from being taken on accounts that may have been compromised. It safeguards payment activity, contact methods, and account access.

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When is it appropriate to click the button for your own account or for your employee’s account?

Use the Lock Account button if:

• You suspect unauthorized activity on your own or an employee’s account.
• There are changes to bank accounts, logins, or suspicious payment activity.
• You want to pause activity on an account until Concierge investigates.

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Which features are locked?

The following actions are restricted when an account is locked in Expensify Classic:

Profile settings

• Adding a secondary login
• Adding or removing Two Factor Authentication (2FA)
• Domain Admins cannot reset Two Factor Authentication for Domain Members
• Inviting Copilots

Wallet settings

• Connecting, updating or removing bank accounts

Domain management

• Adding or removing Domain Admins (Settings > Domains > Domain Admins)
• Inviting or closing Domain Members (Settings > Domains > Domain Members)

Workspace members

• Inviting, removing, or importing members via spreadsheet

Expensify Cards

• Enabling Expensify Cards
• Editing limits (Settings > Domains > Company Cards)
• Showing card details
• Activating cards from the Inbox
• Adding to Apple Wallet/Google Pay
• Requesting a new card

Note:

• If the user is a Domain Admin, all cards under the domain will be locked.
• If they are only a cardholder, only their personal cards are locked.

Reimbursements and payments

• Clicking Reimburse on reports
• Clicking Pay on bills if the member is a reimburser
  • Applies to all items submitted by or payable by the locked member

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How to do it?

• Members: The Lock Account button appears at the bottom of the screen in Settings > Account > Profile.

• Domain Admins: You can lock a domain member’s account using the Lock Account option located in Settings > Domains > Domain Members > Edit Settings.

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Unlocking an account

This button is not reversible without the assistance of an Expensify team member. Once the account is locked, a member of the Expensify team will work with you to take the necessary steps to secure your account and remove any unauthorized access. Only once these steps are taken will the account be unlocked.

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FAQ

Why can’t I unlock my account?

Account unlocks must be handled by Expensify to ensure the integrity of your data and prevent unauthorized access. Use Concierge for help, and we’ll guide you through the next steps.