Issues with a Specific Feature

If you’re experiencing issues with a specific feature, refer to the corresponding section of the help docs for detailed explanations of common errors and troubleshooting steps. If you cannot find an answer, reach out to Concierge via in-product chat or email us at concierge@expensify.com.

Troubleshooting Local Issues

Is your webpage not loading? Try these steps:

• Click here to force a clean sign-out from the site. This removes any stale data that may cause issues.
• Clear your browser’s cookies and cache.
• Open an Incognito or Private browsing window.
• Try using a different browser.

JavaScript Console

A developer console logs information about backend operations on websites and applications. This information helps developers diagnose issues.

If you’ve been asked to provide a screenshot of your developer console, follow the instructions below based on your browser.

Chrome

• Keyboard Shortcut:
  • Mac: Cmd + Option + J
  • Windows: Ctrl + Shift + J
• From the Menu: View > Developer > JavaScript Console

Firefox

• Keyboard Shortcut:
  • Mac: Cmd + Option + K
  • Windows: Ctrl + Shift + J
• From the Menu: Menu Bar > More Tools > Web Developer Tools > Console tab

Safari

Before opening the console, enable it in Safari:

1. Click Safari Menu > Settings > Advanced.
2. Check Show features for web developers.

Once enabled, open the console:

• Keyboard Shortcut: Cmd + Option + C
• From the Menu: Develop Menu > Show JavaScript Console

Microsoft Edge

• Keyboard Shortcut:
  • Mac: Cmd + Option + J
  • Windows: Ctrl + Shift + J
• From the Menu: Right-click a webpage > Inspect > Console

Following these steps will help diagnose and resolve common website issues effectively.