XERO84 Sync Error in Xero Integration

If you see the error:

XERO84 Sync Error: There was a problem syncing Xero data. Please select which Xero organization or company this workspace should sync with.

This means the Workspace is connected to Xero, but no specific Xero organization is selected.

Until an organization is selected, syncing cannot proceed.

Why the XERO84 Sync Error Happens in Xero

The XERO84 error typically indicates:

• The Workspace is successfully connected to Xero.
• No Xero organization has been selected in the configuration.
• Expensify does not know which Xero company to sync with.

Without an organization selected, all sync attempts will fail.

This is an organization selection issue, not an authentication token or export mapping error.

How to Fix the XERO84 Sync Error

Follow the steps below to select the correct Xero organization.

Select the Xero Organization in the Workspace

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Configure.
5. Open the Export tab.
6. At the top of the window, select the correct Xero organization from the dropdown menu.
7. Click Save.

Retry the Sync

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

If the correct organization is selected, the sync should complete successfully.

FAQ

Why Don’t I See My Xero Organization in the Dropdown?

Make sure you are logged in with a Xero account that has access to the organization. If needed, disconnect and reconnect using the correct Xero admin account.

Do I Need Xero Admin Access to Select the Organization?

Yes. The connected Xero account must have access to the organization you want to sync with.

Does This Error Affect All Syncs?

Yes. Until a Xero organization is selected, all sync attempts for that Workspace will fail.