INT402 Sync Error in Sage Intacct Integration

If you see the error:

INT402 Sync Error: Sage Intacct couldn’t return values for dimension [X]. This typically occurs when User-Defined Dimensions aren’t set up correctly or are missing permissions.

This means Expensify cannot retrieve values for a User-Defined Dimension (UDD) from Sage Intacct.

This usually indicates a configuration or permission issue.

Why the INT402 Sync Error Happens in Sage Intacct

The INT402 error typically indicates:

• A User-Defined Dimension (UDD) is not fully configured in Sage Intacct.
• The Web Services user lacks permission to access the dimension.
• The dimension is enabled in the Workspace but not properly set up in Sage Intacct.
• Sage Intacct cannot return dimension values during sync.

If Expensify cannot access dimension values, syncing fails.

This is a User-Defined Dimension configuration or permission issue, not an authentication or journal configuration error.

How to Fix the INT402 Sync Error

Follow the steps below to confirm UDD configuration and permissions.

Confirm User-Defined Dimensions in Sage Intacct

1. Log in to Sage Intacct.
2. Go to Platform Services > Objects > List.
3. Filter by User-Defined Dimensions.
4. Locate the dimension referenced in the error message.
5. Confirm the dimension:
   • Is fully configured.
   • Is active.
   • Has appropriate permissions assigned to the Web Services user.
6. Click Save if changes were made.

Ensure the Web Services user has access to view and retrieve values for the dimension.

Reconfigure the Dimension in the Workspace

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Configure.
5. Open the Coding tab.
6. Disable the affected User-Defined Dimension.
7. Click Save.

Then re-enable or re-add the User-Defined Dimension in the Coding tab and click Save again.

Sync the Workspace in Expensify

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

Confirm the dimension values import successfully.

FAQ

Does This Error Mean the Dimension Does Not Exist?

Not necessarily. The dimension may exist but be missing permissions or not fully configured.

Do I Need Sage Intacct Admin Access to Fix This?

You need sufficient permissions in Sage Intacct to update User-Defined Dimensions and Web Services user access.

Do I Need to Reconnect the Integration?

No. Correcting the dimension configuration and selecting Sync Now is typically sufficient.