INT907 Error in Sage Intacct Integration

If you see the error:

INT907 Error: Invalid connection configuration.

This means there is a configuration issue with the Sage Intacct integration in your Workspace.

The connection settings between Expensify and Sage Intacct are incomplete, incorrect, or no longer valid.

Why the INT907 Error Happens in Sage Intacct

The INT907 error typically indicates:

• The Sage Intacct connection was not fully configured.
• Required fields during setup were entered incorrectly.
• Sage Intacct credentials or configuration settings were changed.
• The integration configuration is no longer valid.

Because this error relates to the overall connection configuration, exports and syncs cannot proceed until it is resolved.

This is a connection configuration issue, not a user permission or journal configuration error.

How to Fix the INT907 Error

This error requires a review of the Sage Intacct integration settings.

Reach out to Concierge in Expensify and include:

• The full error message.
• Your Workspace name.
• Any relevant report IDs.
• The approximate time the error occurred.

Concierge will review the Sage Intacct connection configuration and guide you through correcting the setup.

FAQ

Should I Disconnect and Reconnect Sage Intacct?

Do not disconnect the integration unless directed by Concierge. Disconnecting may clear configuration settings and require a full reconfiguration.

Does This Error Affect All Exports?

Yes. If the connection configuration is invalid, all Sage Intacct exports and syncs may fail until the issue is resolved.