INT446 Export Error in Sage Intacct Integration

If you see the error:

INT446 Export Error: Vendor VEN-[XXXXXX] is marked as ‘On Hold’ in Sage Intacct. Please remove the hold and try exporting again.

This means the vendor associated with the report is currently marked as On Hold in Sage Intacct.

Sage Intacct prevents transactions from being posted to vendors that are on hold.

Why the INT446 Export Error Happens in Sage Intacct

The INT446 error typically indicates:

• The vendor tied to the report exists in Sage Intacct.
• The vendor record is marked as On Hold.
• Sage Intacct validation failed because transactions cannot be posted to vendors on hold.

When a vendor is on hold, Sage Intacct blocks new transactions, including exports from Expensify.

This is a vendor status issue in Sage Intacct, not an employee record or tax configuration error.

How to Fix the INT446 Export Error

Follow the steps below to remove the hold and retry the export.

Remove the On Hold Status from the Vendor in Sage Intacct

1. Log in to Sage Intacct.
2. Open the vendor record associated with the report (referenced as VEN-[XXXXXX] in the error message).
3. Click the Additional Info tab.
4. Uncheck the On Hold option.
5. Click Save.

Sync the Workspace in Expensify

After updating the vendor:

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

Retry the Export

1. Open the report.
2. Retry exporting to Sage Intacct.

If the vendor is no longer marked as On Hold, the export should complete successfully.

FAQ

Can I Export While the Vendor Is On Hold?

No. Sage Intacct blocks transactions for vendors marked as On Hold.

Do I Need to Permanently Remove the Hold?

Only if you need to export transactions for that vendor. You can reapply the hold later if required by your accounting process.

Do I Need Special Permissions to Remove a Vendor Hold?

You need sufficient permissions in Sage Intacct to update vendor records.