INT498 Sync Error in Sage Intacct Integration

If you see the error:

INT498: Liability credit card could not be created.

This means the required Sage Intacct journal accounts for Expensify Card exports are not configured, preventing the sync from completing.

Sage Intacct requires both a Cash Journal and an Accrual Journal to create the liability credit card entry.

Why the INT498 Sync Error Happens in Sage Intacct

The INT498 error typically indicates:

• Expensify Card transactions are being exported.
• A valid Intacct Cash Journal has not been selected.
• A valid Intacct Accrual Journal has not been selected.
• Sage Intacct cannot create the required liability credit card account.

Without both journals configured, the integration cannot complete the sync.

This is a journal configuration issue, not a user permission issue.

How to Fix the INT498 Sync Error

This issue can be resolved by configuring the required journals.

Configure the Required Intacct Journals

1. Go to Settings > Domains.
2. Select your Domain.
3. Click Company Cards.
4. Open the Settings tab.
5. Select a valid:
   • Intacct Cash Journal
   • Intacct Accrual Journal
6. Click Save.

Both journals must be configured for Expensify Card exports to function correctly.

Sync the Workspace

After configuring the journals:

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

Then retry exporting the Expensify Card transactions.

FAQ

Can I Retry the Sync?

Yes. After selecting the required journals and clicking Sync Now, retry the sync or export.

Does INT498 Affect Non-Card Exports?

No. This error specifically affects Expensify Card exports that require liability credit card creation in Sage Intacct.

Do I Need Domain Admin Access?

Yes. Updating Company Card journal configuration requires Domain Admin permissions.