INT245 Sync Error in Sage Intacct Integration

If you see the error:

INT245: Invalid credentials for Sage Intacct.

This means the Sage Intacct Web Services user is missing required permissions, or the reimbursable export option was not fully configured, preventing the sync from completing.

Why the INT245 Sync Error Happens in Sage Intacct

The INT245 error typically indicates:

• The Sage Intacct Web Services user does not have required module permissions.
• The reimbursable export option (Expense Report vs. Vendor Bill) was not properly configured during setup.
• The connection was established, but required configuration steps were incomplete.

This is a Sage Intacct user permission or export configuration issue, not a Sender ID authentication issue.

How to Fix the INT245 Sync Error

The resolution depends on how reimbursable expenses are configured to export.

If Exporting as Expense Reports

Update Sage Intacct Web Services User Permissions

1. Log in to Sage Intacct.
2. Go to Company > Web Services Users.
3. Locate the Web Services user.
4. Click the Subscription link.
5. Check the box next to the relevant Application/Module.
6. Click Permissions and configure:

• Administration: All
• Company: Read-only
• Cash Management: All
• General Ledger: All
• Time & Expense: All
• Projects: Read-only (required only if importing projects and customers)
• Accounts Payable: All (required if exporting non-reimbursable expenses as Vendor Bills)

1. Save your changes.

Retry the Sync

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

Then retry exporting the report.

If Exporting as Vendor Bills

This error may occur if the reimbursable export option was not fully configured.

After the initial sync:

1. You may see the error No expense types found if not using the Time & Expense module.
2. Close the error message.
3. The configuration window will open.
4. Change the Reimbursable export option to Vendor Bill.
5. Click Save.

Then:

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

Retry exporting the report.

FAQ

Can I Retry the Sync?

Yes. After updating user permissions or export configuration, retry the sync.

Does INT245 Always Mean the Credentials Are Wrong?

Not necessarily. It often means the Web Services user is missing required permissions rather than having incorrect login credentials.

Do I Need Sage Intacct Admin Access?

Yes. Updating Web Services user permissions requires administrative access in Sage Intacct.