ONL913 Export Error in QuickBooks Online Integration

If you see the error:

ONL913: Invalid account type.

This means the category or export account selected in Expensify is not a supported account type in QuickBooks Online, preventing the export from completing.

Why the ONL913 Export Error Happens in QuickBooks Online

The ONL913 error typically indicates:

• The selected category is mapped to an unsupported QuickBooks account type.
• The export account in Workspace settings is not compatible with the chosen export method.
• QuickBooks validation failed due to account type restrictions.

QuickBooks Online only allows certain account types to be used for specific export options.

This is a Chart of Accounts configuration issue, not a connection issue.

How to Fix the ONL913 Export Error

This issue can be resolved by selecting a supported account type.

Confirm the Account Is Active

1. Log in to QuickBooks Online.
2. Open the Chart of Accounts.
3. Locate the category or export account used in the report.
4. Confirm the account is active.

If the account is inactive, reactivate it or choose a different active account.

Confirm the Account Type Is Supported

Below are supported QuickBooks Online account types for expense exports:

Supported Account Types

• Other Current Assets
• Bank
• Fixed Assets
• Accounts Receivable
• Accounts Payable
• Credit Card
• Other Current Liabilities
• Other Expense (excluding Exchange Gain or Loss)

Unsupported Account Types

• Other Assets
• Long-Term Liabilities
• Accumulated Adjustment
• Equity
• Income
• Other Income

If the selected category or export account falls under an unsupported account type, choose a different account in QuickBooks Online.

Update Export Settings in Expensify

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Configure.
5. Open the Export tab.
6. Select a valid export account from the supported account types.
7. Click Save.

Then retry exporting the report.

FAQ

Can I Retry the Export?

Yes. After selecting a supported account type and selecting Sync Now, retry the export.

Does ONL913 Mean My QuickBooks Connection Is Broken?

No. It means the selected account type is not supported for the chosen export option.

Can I Use Income or Equity Accounts for Expense Exports?

No. Income, Equity, and several other account types are not supported for expense exports.