ONL099 Export Error in QuickBooks Online Integration

If you see the error:

ONL099: Enable sales info for billable Items in QuickBooks.

This means the Item (category) used on the expense does not have sales information enabled in QuickBooks Online, preventing the export from completing.

Why the ONL099 Export Error Happens in QuickBooks Online

The ONL099 error typically indicates:

• The expense is marked as billable.
• The selected Item in QuickBooks Online does not have Sales enabled.
• The Item is not linked to an Income account.
• QuickBooks Online validation failed due to incomplete Item configuration.

QuickBooks requires billable Items to include sales information and an associated Income account.

This is a QuickBooks Online Item configuration issue, not a Workspace configuration issue.

How to Fix the ONL099 Export Error

This issue must be resolved in QuickBooks Online.

1. Log in to QuickBooks Online.
2. Go to the Products and Services (Items) list.
3. Locate the Item used on the report.
4. Select Edit.
5. Enable Sales for the Item.
6. Assign an appropriate Income account.
7. Save your changes.

After updating the Item:

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

Then retry exporting the report.

FAQ

Can I Retry the Export?

Yes. After enabling sales information and selecting Sync Now, retry the export. If the error persists, confirm the correct Item was updated.

Does ONL099 Mean Billable Is Disabled in QuickBooks?

Not necessarily. It usually means the specific Item used on the expense does not have Sales enabled.

Do I Need to Reconnect QuickBooks Online?

No. Updating the Item settings and running Sync Now is typically sufficient.