ONL193 Sync Error
ONL193 Sync Error in QuickBooks Online Integration
If you see the error:
ONL193: Couldn’t connect to QuickBooks Online.
This means the QuickBooks Online credentials used to establish the connection are no longer valid, preventing syncing and exports from completing.
Why the ONL193 Sync Error Happens in QuickBooks Online
The ONL193 error typically indicates:
- The QuickBooks Online admin password was changed.
- The QuickBooks Online admin user was removed or updated.
- The authentication token expired.
- A different admin account replaced the original connection account.
When this happens, Expensify can no longer authenticate with QuickBooks Online and requires reconnection.
This is a QuickBooks Online credential issue, not a Workspace configuration issue.
How to Fix the ONL193 Sync Error
This issue must be resolved by reconnecting QuickBooks Online.
- Go to Settings > Workspaces.
- Select your Workspace.
- Click Accounting.
- Click Sync Now.
- Select Reconnect.
- Enter your QuickBooks Online admin credentials.
If reconnecting with new credentials, you may need to reconfigure export settings, accounts, categories, or tags.
After reconnecting, run Sync Now again and confirm the sync completes successfully.
FAQ
Can I Retry the Sync?
Yes. After reconnecting with valid admin credentials, retry the sync. If the error persists, confirm you are using an active QuickBooks Online Admin account.
Does ONL193 Mean My Reports Were Deleted?
No. Your reports remain in Expensify. The sync failed due to invalid or expired QuickBooks Online credentials.
Do I Need to Disconnect First?
No. Selecting Reconnect from the Sync window is typically sufficient.
