DESK39 Export Error in QuickBooks Desktop Web Connector

If you see the error:

DESK39: Could not post data to QuickBooks Desktop.

This means QuickBooks Web Connector was unable to post exported data from Expensify to the QuickBooks Desktop company file.

Why the DESK39 Export Error Happens in QuickBooks Desktop

The DESK39 error occurs when:

• There is a communication issue between Expensify and QuickBooks Desktop.
• QuickBooks Web Connector encounters an internal processing error.
• The QuickBooks company file is not responding correctly.
• Server, hosting, or permission issues interrupt the export request.

To determine the root cause, you must review the QuickBooks Web Connector log file.

How to Download the QuickBooks Web Connector Log File

If QuickBooks Is Installed Locally

1. Open QuickBooks Web Connector.
2. Click View logs.
3. Save the downloaded log file to your computer.

If QuickBooks Is Hosted on a Server

1. Contact your hosting provider.
2. Ask them to open QuickBooks Web Connector.
3. Have them click View logs.
4. Request a copy of the downloaded log file.

What to Do Next

After downloading the log file:

1. Share the log file with Concierge.
2. Include:
   • The Workspace name.
   • The approximate time the error occurred.
   • Any recent changes made to QuickBooks Desktop or the server environment.

Concierge will review the log file to identify the issue and provide next steps.

FAQ

Can I Fix DESK39 Without the Log File?

In most cases, no. The log file is required to determine why the export failed.

Does DESK39 Mean My Data Is Lost?

No. This error indicates that the export could not be posted. Your data remains intact in Expensify and QuickBooks Desktop.