DESK15 Sync Error in QuickBooks Desktop Web Connector

If you see the error:

DESK15: Could not execute QuickBooks Desktop request.

This means QuickBooks Web Connector was unable to process a request from Expensify during a sync.

Why the DESK15 Sync Error Happens in QuickBooks Desktop

The DESK15 error occurs when:

• There is a communication issue between Expensify and QuickBooks Desktop.
• QuickBooks Web Connector encounters an internal processing error.
• The company file is not responding as expected.
• Permissions or hosting restrictions block the request.

To determine the root cause, you must review the QuickBooks Web Connector log file.

How to Download the QuickBooks Web Connector Log File

If QuickBooks Is Installed Locally

1. Open QuickBooks Web Connector.
2. Click View logs.
3. Save the downloaded log file to your computer.

If QuickBooks Is Hosted on a Server

1. Contact your hosting provider.
2. Ask them to open QuickBooks Web Connector.
3. Have them click View logs.
4. Request a copy of the downloaded log file.

What to Do Next

After downloading the log file:

1. Share the log file with Concierge.
2. Include:
   • The Workspace name.
   • The approximate time the error occurred.
   • Any recent changes made to QuickBooks Desktop or the server environment.

Concierge will review the log file to identify the issue and provide next steps.

FAQ

Can I Fix DESK15 Without the Log File?

In most cases, no. The log file is required to determine why the request failed.

Does DESK15 Mean My Data Is Lost?

No. This error indicates a failed request. Your data remains intact in both Expensify and QuickBooks Desktop.