DESK09 Export Error in QuickBooks Desktop Web Connector

If you see the error:

DESK09: Locations not found. The location selected may be deleted or inactive in QuickBooks Desktop.

This means the location selected on the report does not exist or is inactive in QuickBooks Desktop.

Why the DESK09 Export Error Happens in QuickBooks Desktop

The DESK09 error occurs when:

• The location selected on the report was deleted in QuickBooks Desktop.
• The location was made inactive.
• The Expensify connection has not been synced after location changes.

If QuickBooks Desktop cannot find the selected location, the export will fail.

How to Fix the DESK09 Export Error

Step One: Confirm the Location in QuickBooks Desktop

1. Open QuickBooks Desktop.
2. Navigate to your Location list (if using location tracking).
3. Confirm the location selected on the report:
   • Exists.
   • Is active.

If the location does not exist, create it.

If the location is inactive, reactivate it.

Step Two: Sync the Workspace in Expensify

1. In Expensify, go to Settings.
2. Select Workspaces.
3. Select your Workspace.
4. Click Accounting.
5. Click Sync now.

This refreshes the connection and imports updated locations.

Step Three: Retry the Export

1. Open the report in Expensify.
2. Confirm the correct location is selected.
3. Retry exporting the report.

Once the location exists and is active in QuickBooks Desktop, the export should complete successfully.

FAQ

Does DESK09 Mean My QuickBooks Desktop Connection Is Broken?

No. This error usually indicates that the selected location is missing or inactive.

Do I Need to Reconnect QuickBooks Desktop?

No. Running Sync now after creating or reactivating the location should resolve the issue.