DESK92 Sync Error in QuickBooks Desktop Web Connector

If you see the error:

DESK92: Could not retrieve data from QuickBooks Desktop.

This means QuickBooks Web Connector was unable to retrieve data from the QuickBooks Desktop company file during a sync.

Why the DESK92 Sync Error Happens in QuickBooks Desktop

The DESK92 error occurs when:

• There is a communication issue between Expensify and QuickBooks Desktop.
• QuickBooks Web Connector encounters an internal processing error.
• The company file is not responding correctly.
• Server, hosting, or permission issues interrupt the data request.

Additional troubleshooting requires reviewing the QuickBooks Web Connector log file.

How to Download the QuickBooks Web Connector Log File

If QuickBooks Is Installed Locally

1. Open QuickBooks Web Connector.
2. Click View logs.
3. Save the downloaded log file to your computer.

If QuickBooks Is Hosted on a Server

1. Contact your hosting provider.
2. Ask them to open QuickBooks Web Connector.
3. Have them click View logs.
4. Request a copy of the downloaded log file.

What to Do Next

After downloading the log file:

1. Share the log file with Concierge.
2. Include:
   • The Workspace name.
   • The approximate time the error occurred.
   • Any recent changes made to QuickBooks Desktop or the server.

Concierge will review the log file to determine the root cause and provide next steps.

FAQ

Can I Fix DESK92 Without the Log File?

In most cases, no. The log file is required to identify the specific cause of the data retrieval failure.

Does DESK92 Mean My Data Is Lost?

No. This error indicates a failed retrieval attempt. Your data remains intact in both Expensify and QuickBooks Desktop.