DESK31 Error in QuickBooks Desktop Web Connector

If you see the error:

DESK31: The connection to QuickBooks Desktop could not be completed.

This means QuickBooks Web Connector was unable to establish a connection between Expensify and the QuickBooks Desktop company file.

Why the DESK31 Error Happens in QuickBooks Desktop

The DESK31 error occurs when:

• There is a communication issue between Expensify and QuickBooks Desktop.
• QuickBooks Web Connector encounters an internal error.
• The company file is not accessible.
• Server, hosting, or permission issues interrupt the connection.

Further troubleshooting requires reviewing the QuickBooks Web Connector log file.

How to Download the QuickBooks Web Connector Log File

If QuickBooks Is Installed Locally

1. Open QuickBooks Web Connector.
2. Click View logs.
3. Save the downloaded log file to your computer.

If QuickBooks Is Hosted on a Server

1. Contact your hosting provider.
2. Ask them to open QuickBooks Web Connector.
3. Have them click View logs.
4. Request a copy of the downloaded log file.

What to Do Next

After downloading the log file:

1. Share the log file with Concierge.
2. Include:
   • The Workspace name.
   • The approximate time the error occurred.
   • Any recent changes made to QuickBooks Desktop or the server environment.

Concierge will review the log file to determine the root cause and provide next steps.

FAQ

Can I Fix DESK31 Without the Log File?

In most cases, no. The log file is required to identify the specific cause of the connection failure.

Does DESK31 Mean My Data Is Lost?

No. This error indicates a failed connection attempt. Your data remains intact in both Expensify and QuickBooks Desktop.