DESK99 Error in QuickBooks Desktop Web Connector

If you see the error:

DESK99: Please refresh to confirm if action was successful.

This means another Workspace Admin made changes to the Workspace or report while a sync or export was in progress.

Why the DESK99 Error Happens in QuickBooks Desktop

The DESK99 error occurs when:

• Multiple Workspace Admins are making changes at the same time.
• A report was edited during a sync or export attempt.
• The system needs to refresh to confirm the final status of the action.

This error does not necessarily mean the sync or export failed.

How to Fix the DESK99 Error

1. Manually refresh your browser.
2. Open the report or Workspace again.
3. Confirm whether the sync or export was successful.

If the sync or export completed successfully, the error will clear automatically after refreshing.

If the action did not complete:

1. Retry the sync or export.
2. Avoid making changes during the process.

FAQ

Does DESK99 Mean the Export Failed?

Not always. It simply indicates the system needs to refresh to confirm the final status.

Can Multiple Admins Cause This Error?

Yes. Simultaneous changes by multiple Workspace Admins can trigger the DESK99 message.