NS0898 Sync Error in NetSuite Integration

If you see the error:

NS0898: Incorrect approval settings. Please adjust approval level in either NetSuite or Expensify configurations.

This means the approval requirements in Expensify do not match the approval expectations in NetSuite.

Why the NS0898 Sync Error Happens in NetSuite

The NS0898 error occurs when:

• The approval level in Expensify is lower than what NetSuite requires.
• NetSuite expects transactions to be Approved for Posting.
• The Workspace is configured with insufficient approval settings.
• The export type requires a higher approval level before syncing.

NetSuite will not accept transactions that do not meet its configured approval requirements.

How to Fix the NS0898 Sync Error

Step One: Update Approval Settings in Expensify

1. In Expensify, go to Settings.
2. Select Workspaces.
3. Select your Workspace.
4. Click Accounting.
5. Click Configure.
6. Open the Advanced tab.

Adjust the approval level based on the export type:

• Expense Reports — Select Supervisor & Accounting Approved
• Vendor Bills — Select Approved for Posting
• Journal Entries — Select Approved for Posting

1. Click Save.

Step Two: Confirm Report Status

1. Open the report in Expensify.
2. Confirm the report has completed the required approval workflow.
3. Ensure it is fully approved before syncing.

Step Three: Retry the Sync

1. In Expensify, go to Settings.
2. Select Workspaces.
3. Select your Workspace.
4. Click Accounting.
5. Click Sync.

Once approval settings align between NetSuite and Expensify, the sync should complete successfully.

FAQ

Does NS0898 Mean the Report Was Rejected?

No. It means the report does not meet the required approval level for NetSuite.

Do I Need to Change Approval Settings in NetSuite?

Usually, adjusting the approval level in Expensify to match NetSuite requirements resolves the issue.