NS0394 Sync Error in NetSuite Integration

If you see the error:

NS0394: Expensify couldn’t mark NetSuite Expense Report ID [XXXXX] as paid because the A/P approval account isn’t set.

This means an Accounts Payable (A/P) account is not configured in the Workspace settings in Expensify.

Why the NS0394 Sync Error Happens in NetSuite

The NS0394 error occurs when:

• The Sync Reimbursed Reports setting in Expensify does not have an A/P account selected.
• No valid Accounts Payable account exists in NetSuite.
• The selected A/P account was deleted or made inactive.
• The Workspace has not been synced after account changes.

Expensify requires an A/P account to mark reimbursed reports as paid in NetSuite.

How to Fix the NS0394 Sync Error

Step One: Select an Accounts Payable Account in Expensify

1. In Expensify, go to Settings.
2. Select Workspaces.
3. Select your Workspace.
4. Click Accounting.
5. Click Configure.
6. Open the Advanced tab.
7. Locate the Sync Reimbursed Reports setting.
8. Select a valid Accounts Payable account from the dropdown.
9. Click Save.

Step Two: Create an A/P Account in NetSuite (If Needed)

If no A/P account appears in the dropdown:

1. Log in to NetSuite as an Administrator.
2. Go to Lists > Accounting > Accounts.
3. Click New.
4. Create a new account with the type Accounts Payable.
5. Save the account.

Then return to Expensify:

1. Go to Settings > Workspaces > Accounting.
2. Click Sync Now.
3. Click Configure > Advanced.
4. Select the newly created A/P account.
5. Click Save.

Step Three: Retry the Sync

1. After saving the A/P account selection, retry the sync.
2. Confirm the expense report is marked as paid in NetSuite.

FAQ

Does NS0394 Mean the Report Failed to Export?

No. The report may have exported successfully but could not be marked as paid.

Do I Need to Reconnect NetSuite?

No. Selecting a valid A/P account and running Sync Now is typically sufficient.