NS0318 Sync Error in NetSuite Integration

If you see the error:

NS0318: Could not import items due to permissions error. Please update your NetSuite bundle version.

This means the Expensify Connect bundle in NetSuite is out of date or missing required permissions.

Why the NS0318 Sync Error Happens in NetSuite

The NS0318 error occurs when:

• The Expensify Connect bundle in NetSuite is outdated.
• The NetSuite account does not have the correct permissions configured.
• An invoice is being exported from Expensify and the bundle version does not support the required functionality.

This error most commonly occurs when exporting invoices.

How to Fix the NS0318 Sync Error

Step One: Confirm the Export Type in Expensify

1. In Expensify, confirm whether you are exporting:
   • An Invoice, or
   • An Expense Report.

If exporting an Expense Report:

• You can ignore the error.
• Manually refresh the page to confirm the Workspace synced successfully.

If exporting an Invoice, continue to Step Two.

Step Two: Update the Expensify Connect Bundle in NetSuite

1. Log in to NetSuite as an Administrator.
2. Go to Customization.
3. Select SuiteBundler.
4. Click Search & Install Bundles.
5. Go to the List tab.
6. Locate the Expensify Connect bundle.
7. Update it to the latest available version.

After updating the bundle, return to Expensify and retry the sync or export.

Step Three: Reconfirm the NetSuite Connection (If Needed)

If the bundle is already up to date:

1. Review the NetSuite connection steps in Expensify.
2. Confirm each setup step was completed correctly.
3. Reconnect the integration if necessary.
4. Retry the sync.

FAQ

Does NS0318 Only Affect Invoice Exports?

Yes. This error most commonly occurs when exporting invoices and the Expensify Connect bundle is outdated.

Do I Need to Disconnect the Integration?

Not usually. Updating the Expensify Connect bundle typically resolves the issue.