NS0988 Export Error in NetSuite Integration

If you see the error:

NS0988: The ‘CA-Zero’ tax group is missing or renamed in NetSuite. This tax code is required for exporting mileage and per diem expenses.

This means the required CA-Zero tax group is not available in NetSuite.

Why the NS0988 Export Error Happens in NetSuite

The NS0988 error occurs when:

• The CA-Zero tax group is inactive.
• The tax group was renamed.
• The tax group was deleted.
• Tax groups have not been synced after changes.
• Mileage or per diem expenses are being exported without a valid zero-tax group.

NetSuite requires the CA-Zero tax group when exporting mileage or per diem expenses where no tax is applied.

How to Fix the NS0988 Export Error

Step One: Confirm the CA-Zero Tax Group in NetSuite

1. Log in to NetSuite as an Administrator.
2. Go to Setup.
3. Select Accounting.
4. Click Tax Groups.
5. Confirm that CA-Zero:
   • Exists.
   • Is active.
   • Has not been renamed.

If it is inactive, reactivate it.
If it was renamed or deleted, recreate the tax group as CA-Zero.

Step Two: Sync the Workspace in Expensify

1. In Expensify, go to Settings.
2. Select Workspaces.
3. Select your Workspace.
4. Click Accounting.
5. Click Sync.

Step Three: Retry the Export

1. Open the report in Expensify.
2. Retry exporting to NetSuite.

Once the CA-Zero tax group is active and synced, the export should complete successfully.

FAQ

Does NS0988 Only Affect Mileage and Per Diem?

Yes. This error typically appears when exporting mileage or per diem expenses where no tax is applied.

Do I Need to Reconnect NetSuite?

No. Reactivating or recreating the CA-Zero tax group and running Sync is usually sufficient.