NS0919 Export Error in NetSuite Integration

If you see the error:

NS0919: NetSuite couldn’t find an approver with a sufficient expense limit. Ensure the submitter’s supervisor has a blank ‘Expense Limit’ in their NetSuite employee record, then retry the export.

This means the supervisor assigned to the report submitter does not have a sufficient expense approval limit in NetSuite.

Why the NS0919 Export Error Happens in NetSuite

The NS0919 error occurs when:

• The report submitter’s Supervisor is set on their NetSuite employee record.
• The Supervisor’s Expense Limit field is set to a specific dollar amount.
• The report total exceeds the Supervisor’s expense limit.
• The Expense Limit is set to $0.00, which NetSuite treats as a valid limit of zero.

NetSuite requires the Supervisor’s Expense Limit to be blank (not $0.00) to allow approval of reports without restriction.

How to Fix the NS0919 Export Error

Step One: Confirm the Submitter’s Supervisor

1. Log in to NetSuite as an Administrator.
2. Go to Lists.
3. Select Employees.
4. Locate the employee record associated with the report submitter’s email.
5. Click Edit.
6. Confirm the name listed in the Supervisor field.
7. Save if any changes are made.

Step Two: Update the Supervisor’s Expense Limit

1. Return to the Employees list.
2. Locate the supervisor’s employee record.
3. Click Edit.
4. Scroll to the Human Resources section.
5. Locate the Expense Limit field.
6. Confirm the field is:
   • Blank, not $0.00.
7. If it shows $0.00 or another amount, clear the field so it is blank.
8. Save the supervisor’s record.

Note: A blank Expense Limit allows approval of reports of any amount.

Step Three: Sync the Workspace in Expensify

1. In Expensify, go to Settings.
2. Select Workspaces.
3. Select your Workspace.
4. Click Accounting.
5. Click Sync.

Step Four: Retry the Export

1. Open the report in Expensify.
2. Retry exporting to NetSuite.

Once the supervisor’s Expense Limit is blank, the export should complete successfully.

FAQ

Does $0.00 Mean No Limit?

No. NetSuite treats $0.00 as a valid limit of zero, which prevents approval of any report amount.

Do I Need to Reconnect NetSuite?

No. Updating the supervisor’s Expense Limit and running Sync is typically sufficient.