NS0336 Export Error in NetSuite Integration

If you see the error:

NS0336: NetSuite encountered an unexpected error, Error ID [XXXXXXXXX].

This means NetSuite returned a server-side error during the export process.

Why the NS0336 Export Error Happens in NetSuite

The NS0336 error commonly occurs when:

• Special characters or symbols are included in the Merchant field of an expense.
• Unsupported characters are passed from Expensify to NetSuite.
• NetSuite rejects the transaction and returns an internal Error ID.

Characters that may cause issues include:

• *
• <
• >
• Other special symbols

How to Fix the NS0336 Export Error

Step One: Review Merchant Names in Expensify

1. Open the report in Expensify.
2. Review each expense.
3. Check the Merchant field for special characters or symbols.
4. Remove any unsupported characters.
5. Save the changes.

Step Two: Retry the Export

1. After updating the merchant names, retry exporting the report to NetSuite.

If the Error Persists

If the export continues to fail:

1. Note the Error ID shown in the error message.
2. Contact NetSuite Support directly.
3. Provide the Error ID and transaction details for further investigation.

NetSuite Support can review the internal server error using the Error ID reference.

FAQ

Does NS0336 Mean My Integration Is Broken?

No. This error is usually caused by formatting issues in merchant names or a NetSuite server-side validation error.

Do I Need to Reconnect NetSuite?

No. In most cases, removing unsupported characters resolves the issue. If not, NetSuite Support should review the Error ID.