NS0024 Export Error in NetSuite Integration

If you see the error:

NS0024: Invalid ‘customer’ or ‘project’ tag. Please make sure the employee is listed as a resource on the ‘customer’ or ‘project’ in NetSuite.

This means the report creator is not assigned as a resource on the selected customer or project in NetSuite.

Why the NS0024 Export Error Happens in NetSuite

The NS0024 error occurs when:

• A customer or project tag is selected on the report in Expensify.
• The employee record for the report creator is not listed as a resource on that customer or project in NetSuite.
• NetSuite requires resource assignments for project-based transactions.

If the employee is not assigned as a resource, NetSuite will reject the export.

How to Fix the NS0024 Export Error

Step One: Add the Employee as a Resource in NetSuite

1. Log in to NetSuite as an Administrator.
2. Go to Lists.
3. Select Relationships.
4. Click Customers/Projects.
5. Open the relevant customer or project used on the report.
6. Edit the record.
7. Locate the Resources section.
8. Add the report creator’s employee record as a resource.
9. Save the changes.

Step Two: Sync the Workspace in Expensify

1. In Expensify, go to Settings.
2. Select Workspaces.
3. Select your Workspace.
4. Click Accounting.
5. Click Sync.

Step Three: Retry the Export

1. Open the report in Expensify.
2. Retry exporting to NetSuite.

Once the employee is listed as a resource on the customer or project, the export should complete successfully.

FAQ

Does This Apply to All Customers or Projects?

Only customers or projects selected on billable transactions require the employee to be assigned as a resource.

Does NS0024 Mean the Customer or Project Is Missing?

No. The customer or project exists, but the employee is not assigned as a resource.