NS0021 Export Error in NetSuite Integration

If you see the error:

NS0021: Invalid tax code reference.

This means the tax code mapped in NetSuite does not match the expected tax group configuration.

Why the NS0021 Export Error Happens in NetSuite

The NS0021 error occurs when:

• A tax group in NetSuite is incorrectly mapped.
• The tax code used in Expensify does not align with the NetSuite tax group.
• The wrong tax reference is assigned for GST or No GST transactions.

Incorrect tax group mapping causes NetSuite to reject the export.

How to Fix the NS0021 Export Error

Review and update the tax group mapping in NetSuite.

Confirm the Following Tax Mappings

• GST 10% should map to NCT-AU, not TS-AU.
• No GST 0% should map to NCF-AU, not TFS-AU.

Steps to Verify in NetSuite

1. Log in to NetSuite as an Administrator.
2. Navigate to the Tax Code or Tax Group settings.
3. Locate the relevant tax codes.
4. Confirm the correct mapping for:
   • GST 10%
   • No GST 0%
5. Update the mappings if needed.
6. Save your changes.

Sync and Retry the Export

1. In Expensify, go to Settings.
2. Select Workspaces.
3. Select your Workspace.
4. Click Accounting.
5. Click Sync.
6. Retry exporting the report.

Once the tax groups are mapped correctly, the export should complete successfully.

FAQ

Does NS0021 Mean My Tax Rates Are Incorrect?

Not necessarily. The issue is typically with the tax group reference, not the tax rate itself.

Do I Need to Reconnect NetSuite?

No. Updating the tax group mappings and running Sync in Expensify is usually sufficient.